<hr id="isPasted"><h3 id="which-payment-methods-do-you-accept"><strong><span style="font-size: 24px;">Which payment methods do you accept?</span></strong></h3><ul style="list-style-type: square;"><li style="font-size: 18px;">American Express, Apple Pay, Diner&apos;s Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Venmo and Visa.</li></ul><hr><h3 id="can-billing-and-shipping-information-be-different"><strong><span style="font-size: 24px;">Can billing and shipping information be different?</span></strong></h3><ul style="list-style-type: square;"><li style="font-size: 18px;">The billing and shipping information does not need to be identical, please take care to ensure the shipping address is where you want your order to be delivered.</li></ul><hr><h3 id="why-is-my-promotional-code-not-working"><span style="font-size: 24px;">Why is my promotional code not working?&#xA0;</span></h3><ul style="list-style-type: square;"><li style="font-size: 18px;">A promotion code may not work for a variety of reasons including: Code has reached its expiration date, the code has been used before or is for single use only, the user is on the incorrect 2XU website, etc. If you are experiencing problems with any promotional codes please email <a href="mailto:usa@2xu.com">usa@2xu.com</a> and we will be able to assist with any queries.</li></ul><hr><p><br></p>

Payment

<hr id="isPasted"><h3 id="do-you-offer-gift-cards"><strong><span style="font-size: 24px;">Do you offer gift cards?</span></strong></h3><ul style="list-style-type: square;"><li style="font-size: 18px;">We currently do not offer any gift cards for customers to purchase / redeem online.</li></ul><hr><h3 id="can-in-store-gift-cards-be-used-online"><strong><span style="font-size: 24px;">Can in store gift cards be used online?</span></strong></h3><ul style="list-style-type: square;"><li style="font-size: 18px;">Gift cards that were purchased in a 2XU Performance retail store can not be redeemed online.</li><li style="font-size: 18px;">Promotional gift cards and Store Closing gift cards are no longer valid. Please see the Terms &amp; Conditions on the back of the card.</li><li id="isPasted" style="font-size: 18px;">For more questions or if you have an unused gift card, please email <a href="mailto:usa@2xu.com">usa@2xu.com</a> with photos of the front and back of your gift card for the customer service team to assess.</li></ul><hr><p><br></p><h3 id><br></h3>

Gift cards

Information about ordering internationally

<hr id="isPasted"><p><span style="font-size: 24px;"><strong>If I live outside USA can I still shop at&#xA0;</strong><strong><a href="//2XU.com?">2XU.com?</a></strong></span></p><ul style="list-style-type: square;"><li style="font-size: 18px;">We cannot ship an order internationally from our online American website. If you live outside of USA you may be able to purchase from one of our international regions. You can find your relevant region in the top right hand corner of the home page or a complete list of our international distributors <a href="https://us.2xu.com/pages/distributors">here</a>.</li><li style="font-size: 18px;">Please be aware that orders placed via third party freight or shipping forwarder to countries outside of USA are done so at your own risk and safe delivery cannot be guaranteed.</li></ul><hr><p><br></p>

International Orders

Information about order changes and cancellations

<hr id="isPasted"><h3 id="my-order-hasnt-shipped-yet-can-i-cancel-or-make-changes"><strong><span style="font-size: 24px;">My order hasn&apos;t shipped yet, can I cancel or make changes?</span></strong></h3><ul style="list-style-type: square;"><li><span style="font-size: 18px;"><span data-offset-key="f8hum-0-0"><span data-text="true">Our warehouse promptly processes orders to ship out as quickly as possible. <span data-offset-key="63jdc-0-1"><span data-text="true">We may not be able to make any changes once an order has been placed, so we recommend that you ensure the order is correct at checkout.&#xA0;</span></span></span></span></span><span style="font-size: 18px;"><span data-offset-key="f8hum-0-0"><span data-text="true"><span data-offset-key="63jdc-0-1"><span data-text="true">For any urgent order matters, please email <a href="mailto:usa@2xu.com">usa@2xu.com</a> and our customer service team will gladly help.</span></span></span></span></span></li></ul><hr><h3 id><br></h3>

Changes & cancellations

For all inquiries please fill out the contact us form or send an email to: usa@2xu.com

Ordering

Payment

Gift cards

International Orders

Changes & cancellations