Returning your productUpdated 2 years ago

Can I return/exchange items if I change my mind? 

• If the products you receive are not what you expected you have up to 30 days to make a return via our online returns portal: 2XU Loop Returns.
• Note: all Clearance items are final sale and not eligible for return or exchange unless faulty.

How do I return my product(s)? 

• Returns for online purchases can be made via our Loop returns portal. To reduce environmental impact we recommend reusing the 2XU packaging the product(s) came in. Place your item(s) inside the packaging and remove the silver strip to engage the package's re-usable function. If you have ripped open the packaging and can not reuse it, please use any parcel packaging. Alternatively, you may have to purchase one and this comes at your own cost.

Can I return a final sale / clearance item? 

• All Clearance and final sale items can not be returned for any change of mind reasons. There is a bold disclaimer written underneath the product's size chart indicating when an item can not be returned for any change of mind reasons.

I believe my product is faulty, what can I do?

• Please email [email protected] for any warranty claims. In the email provide your order number and explain why your product is faulty. The customer service team will then reply and send you a claims form that must be completely filled out. Upon completion, the claim will be assessed individually by our team.

Returns Policy 

• All Orders placed on the 17th of November through to the 31st of December 2022 will have an extended return period window of 60 days for change of mind reasons. 

• We will allow a change of mind return for refund or exchange, provided that the item in question was:
  • purchased at 2XU USA online store
  • returned within 30 days of purchase;
  • in original purchased condition with tags attached;
  • in the original undamaged packaging; and
  • not worn or damaged in any way
• Note: all Clearance items, underwear, and socks are final sale
• Our full return policy can be found here. 

Can I return in store? 

• Unfortunately not, as we no longer have any 2XU retail stores within North America.