Information about returns
We want you to love your gear—but if something isn’t quite right, we’re here to help. You can return your item for a refund or exchange through our easy online returns portal. To be eligible, items must be:. ✔️ Unused and in original condition. ✔️ In
All final sale and clearance items are not eligible for return due to change of mind. To help you make an informed decision, a clear notice in bold writing appears directly beneath the product's size grid on items that are non-returnable for change o
Our Free and Easy Returns Process:. Click this link to our return portal. - Enter your order number and postcode. - Tell us why you are returning an item. - Receive a FREE return label via email. - Take your package to your local post office or red p
2XU offers free returns within United States for change of mind returns, provided the items meet their return policy requirements.
Online returns can not be processed in store. You can submit your return via our returns portal.
Oh no! We are sorry to hear this - if you believe your product is faulty or damaged, please email [email protected]. In your email, be sure to include:. Your order number. A clear photo of the damage. A brief description of the fault. Our friendly customer
Once your refund request has been received, we’ll usually authorise it within 2 business days. After that, your bank or payment provider may take 5–10 business days to process the refund and return the funds to your account. For more details, please